For the first of my blogs on how we are making Teleperformance sites the best places in the world to work I want to think about the process of recruitment itself. The recruitment is the first contact a future employee has with the company, and the first impression is in most cases the one that lasts.
Can you remember going along to the place that you work for an interview? How did they organize the area? Was it a pleasant, welcoming or stressful experience, where you felt like a number or a non-important person?
When recruiting advisors for the contact center there are often many people arriving for interview at a similar time. Our sites usually employ a lot of people so the recruitment area needs to be large enough to welcome all, with space to wait and to fill in paper, and in an ideal world it should be a dedicated area.
But some of the contact centers I have seen during my career have not planned for recruitment as a specific function at all. People are left waiting in the reception area sometimes without enough seats. People are expected to wait to undergo a test and an interview without access to basic facilities such as a bathroom – it can be unnerving to have to ask to be guided to a bathroom when you are already nervous about the interview itself.
Making sure that the recruitment zone is close to the main entrance, but separated from the normal production area is essential, and giving people access to facilities that make a visit to our office a pleasant one is just considerate behavior. We want people to feel comfortable when they are being interviewed, and to feel that they matter to us.
These may seem like simple expectations, but what was your experience like the last time you went for a job interview? I’d love to hear your comments!