For the first of my blogs on how we are making Teleperformance sites the best places in the world to work I want to think about the process of recruitment itself. The recruitment is the first contact a future employee has with the company, and the first impression is in most cases the one that lasts.
Can you remember going along to the place that you work for an interview? How did they organize the area? Was it a pleasant, welcoming or stressful experience, where you felt like a number or a non-important person?
When recruiting advisors for the contact center there are often many people arriving for interview at a similar time. Our sites usually employ a lot of people so the recruitment area needs to be large enough to welcome all, with space to wait and to fill in paper, and in an ideal world it should be a dedicated area.
But some of the contact centers I have seen during my career have not planned for recruitment as a specific function at all. People are left waiting in the reception area sometimes without enough seats. People are expected to wait to undergo a test and an interview without access to basic facilities such as a bathroom – it can be unnerving to have to ask to be guided to a bathroom when you are already nervous about the interview itself.
Making sure that the recruitment zone is close to the main entrance, but separated from the normal production area is essential, and giving people access to facilities that make a visit to our office a pleasant one is just considerate behavior. We want people to feel comfortable when they are being interviewed, and to feel that they matter to us.
These may seem like simple expectations, but what was your experience like the last time you went for a job interview? I’d love to hear your comments!
I used to work as a rectruitment specialist for Teleperformance NearShore North in Monterrey, Mexico. I do agree with you, it´s really important to have our facilities designed for the comfort of our candidates, usually in an interview you can sense either if the candidate is stressed or relaxed by the interview itself or by an uncomfortable chair, which can affect their development and answers. As well as a friendly environment for massive recruitment is the best thing you can manage, so that our candidates can feel a warm welcoming and that our efforts are focused on supporting them by giving them a job, not the other way around. Now I work as the Recruitment and Selection Process Manager for an important Outsourcing business in Mexico and I try to take in consideration all of the little details that our rooms and facilities provide to our candidates for their best development in their selection process. Best Regards!
Thank you very much for sharing Daniel !! Another thing, when recruiting is to create a atmosphere that builds up the confidence – interviews taking place in closed rooms and tests in – as our candidates often undergo tests, we must provide a quiet and confidential area – all this to make sure we give our candidates the opportunity to show their skills, competencies and talents.
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